Terms of Service
Please read the following carefully. Your use of the Ohm Brew E-Liquids web site and purchase of products (or services) from us means that you agree to these terms and conditions.
Shopping with Ohm Brew E-Liquids
You must be a registered trader and be 18 or over to purchase goods from this website.
1. You can order products in the following ways:
- Online via our b2b portal
- Via your dedicated Ohm Brew account manager
- By telephoning our local rate number 028 9041 9924 or if calling from outside the United Kingdom on
- By emailing us at orders@webottle.co.uk
- When you place an Order for a Product in any of the ways described above (“Order”) you are offering to buy it for the price stated, subject to these Terms.
2. When you place your sales order online we will send you an email to confirm that we have received it.
This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Product(s) is/are available and the details of the Order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Products are not available we will also let you know by email.
3. Ohm Brew E-Liquids may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion.
If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your statutory rights.
4. All new sales orders are deemed separate and each is treated individually.
Price
1. The price for each product is shown on our B2B Portal and excludes V.A.T at 20%. VAT does not apply on overseas sales.
2. We always try to make sure that the prices on www.ohmbrew.uk are accurate but errors may occur.
If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full.
3. You will be notified of estimated delivery costs automatically before you submit your credit card details, based on the delivery address you specify.
Some larger orders may require a bespoke shipping price. We will contact you with this price before completing your order.
4. Prices are quoted on www.ohmbrew.uk in GBP £ Sterling
Outside the UK your credit card company should exchange the amount charged to the currency of your country at the current rate but you may use an online currency converter to estimate the price in your currency. Please note that the ‘currency converter’ is only a guide and may not accurately reflect current exchange rates. Please note that both charges and refunds are in GBP £ Sterling and Ohm Brew E-Liquids cannot be held responsible for any loss due to exchange rate fluctuations.
5. Non-EU customers are responsible for Import Duty/Tax in their respective countries.
Unfortunately we cannot advise you what these costs will be – please consult your local customs office for more information.
Payment
1. Non account customers must pay for their Order before it is delivered. You can do so by credit card, debit card, cheque, postal/money order or direct bank transfer.
2. Account customers will have specific credit terms. At any point you will be able to add funds to your account using your credit card or any of the payment methods detailed above.
Credit Card
- Orders may be processed online, or by telephone, using a credit or debit card (currently VISA, MasterCard, Delta and Switch/Solo). We aim to debit money from your account within one working day after receiving your order.
- To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.
- Your credit card company may also do security checks to confirm it is you making the order.
- All order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the order differs.
Cheque
- Ohm Brew E-Liquids accepts payment by cheque from both UK and overseas customers.
- Please make cheques payable to ‘WeBottle Ltd’ and remember to include postage. Please also send us a covering letter detailing your order, cheque guarantee card number, guaranteed amount, expiry date, contact details and delivery address.
Availability
- We try to keep www.ohmbrew.uk as up to date as possible but cannot guarantee that any particular product will always be available. If we can’t supply a product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.
- All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money you have paid for it.
Delivery
- Ohm Brew E-Liquids delivers to destinations inside and outside the UK.
- If your account qualifies for our standard terms of carriage, you will be notified of estimated delivery costs automatically before you submit your credit card details.
- If your order is made online but you do not pay by credit card, or if you order in any other way, please contact us for details of the delivery charges prior to ordering.
- Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should contact you by telephone once your products are in customs to let you know the charge due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and Ohm Brew E-Liquids is not responsible for them.
- Ohm Brew E-Liquids aims to deliver products to destinations in the UK within 2-3 days (Courier permitting) in most circumstances, however, each product has a link on the product page stating the estimated delivery time for that product and you should refer to these for more details about delivery times.
- Orders are despatched by 24 Hour Courier. Our couriers require a signature at the address where someone will be able to sign for your Products between these hours.
- We will make every effort to deliver within the time stated on www.ohmbrew.uk but we will not be liable for any loss caused to you by late delivery.
- If the products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund the money you have paid. Please note that in the unlikely event of packages being lost or damage, we are obliged to follow the set procedures of the courier company used.
- Please order from www.ohmbrew.uk with enough lead-time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this.
- This does not affect your statutory rights as a consumer.
Copyright
Ohm Brew E-Liquids does not give you any right or interest in any copyright or intellectual property rights in any product nor the right to copy them.
- The copyright in www.ohmrew.uk and associated web sites and the content of all the software, web site and pages relating to the Ohm Brew E-Liquids web site is owned by, or licensed to Ohm Brew E-Liquids unless otherwise specified and may not be used, copied or altered without our expressed consent.
- Copyright extends to the design, look and feel of www.ohmbrew.uk, all photographs on it and its marketing materials.
- You may use Ohm Brew E-Liquids for private and personal non-commercial use only – i.e. to view, copy and print portions of www.ohmrew.uk for the sole purpose of placing orders. The materials on www.ohmrew.uk may not be used for any other purpose.
Privacy and Data Policy
- Ohm Brew E-Liquids makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.
- When you place an Order, we may ask you for certain information and you may submit personal data to Ohm Brew E-Liquids (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use.
This information will be kept securely in accordance with our internal security policy and may be used to:
1. process your order
2. provide you with an up to date, efficient, and reliable service
3. help fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse orders on that basis (your credit rating can be checked for a nominal fee with the main UK agencies Equifax and Experian)
4. open and run your account - By making an order and submitting your data you agree to this use.
- We will never collect sensitive information about you without your explicit consent.
Marketing Communications
- If you have ordered products from the Ohm Brew E-Liquids web site before it is possible that we have this information already and it is being used to contact you about offers, events, items or related activities that you may find useful.
- If you are an existing customer we will continue to keep you informed unless you tell us not to.
- If you are a new customer we will give you the choice (for example once you have placed an order) whether or not you want us to contact you about future offers, events and new products or related activities that you may find useful. We will not bombard you with emails, but we’d like to keep you informed of the developments on www.ohmbrew.uk.
- We do not sell, trade or rent your personal information to other companies.
- Ohm Brew E-Liquids will not send you any marketing emails or pass your information on to third parties unless you give us your consent, or unless we have it already.
Cookies - In Order to improve our service and Ohm Brew E-Liquids we may use a device known as a ‘cookie’. Cookies are a means by which information relating to your Internet activity (such as whether you have visited Ohm Brew E-Liquids before) is recorded on your hard drive and used by us to improve Ohm Brew E-Liquids and the products and services available to you.
- If you do not wish for us to use cookies when you use www.ohmbrew.uk please adjust your Internet browser settings to not accept cookies. Your computer’s help file should tell you how to do this.
Your Privacy
If you have any questions or comments about privacy or the www.ohmbrew.uk privacy policy, or if you already have submitted information that you do not wish us to have or if you think that www.ohmrew.uk has cookies or data about you that you don’t want us to use or that is incorrect please contact us at the address below, by telephone (on 028 9041 9924) or email (at info@ohmbrew.co.uk ) and the information will be corrected as soon as possible or removed from our database as you request.
Refunds
- We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
- We will try to attend to all returns as soon as practically possible.
Unwanted Products
- Our policy is to ensure that you are satisfied every time you place an order with Ohm Brew E-Liquids. If you are unhappy with an item when you receive it or if you simply change your mind please return it, with the despatch note, unused, having taken reasonable care of it and complete with packaging and all components, for a full refund within 7 days.
- We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
- You will have to pay for the return postage of the Products.
- Please note that shipping charges are non-refundable.
Faulty Products
- We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 7 days of receipt.
- In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
- Please note that the shipping service you use to send the products back should be suitable for the value of the item. We will not refund extra postage charges for next day courier services.
- For help with items later than 7 days after your initial purchase please email us for more information.
- This does not affect your Statutory Rights.
Returning Unwanted or Faulty Products
- Please contact us by telephone on 028 9041 9924 or email at info@ohmbrew.co.uk to inform us of your wish to return products.
- We may allocate you with a returns code which should be included with the package to improve processing of your return.
- We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) and return to: Ohm Brew E-Liquids Unit G3, Inspire Business Park, Carrowreagh Rd, Dundonald, Belfast BT16 1QT
- You will be responsible for the returned products until they reach us.
Ohm Brew E-Liquids Responsibilities
- Ohm Brew E-Liquids has tried to make the descriptions (including all pictures) of the products as accurate as possible but you should check the dimensions stated on www.ohmbrew.uk or contact us for exact sizes.
- Ohm Brew E-Liquids shall insure ordered products at their purchase value whilst being delivered to you. Please check the delivered products as soon as possible on receipt as we will not cover any subsequent loss or destruction.
- Ohm Brew E-Liquids will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person’s services.
- Because of the nature of the Internet www.ohmbrew.uk provides and maintains Ohm Brew E-Liquids on an “as is”, “as available” basis and makes no promise that use of www.ohmbrew.uk will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
- Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
- You will be responsible for any breach of these terms by you and if you use www.ohmbrew.uk in breach of these terms you will be liable to and will reimburse Ohm Brew E-Liquids for any loss or damage caused as a result.
- These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit Ohm Brew E-Liquids liability for death or personal injury resulting from neither its negligence nor any fraudulent representation.
- Ohm Brew E-Liquids will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, industrial action, fire, flood, war or act of nature.
- Subject as aforesaid, to the maximum extent permitted by law, Ohm Brew E-Liquids excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Ohm Brew E-Liquids and Ohm Brew E-Liquids shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
- any incorrect or inaccurate information on www.ohmbrew.uk
- any interruptions to or delays in updating www.ohmbrew.uk
- the infringement by any person of any Intellectual Property Rights of any third party caused by their use of www.ohmbrew.uk or any product purchased through www.ohmbrew.uk
- any loss or damage resulting from your use or the inability to use the www.ohmbrew.uk web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control
- any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong
- any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing, using or downloading www.ohmbrew.uk, or from transmissions via emails or attachments received from Ohm Brew E-Liquids or its licensees and affiliates
- the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties (“External Sites”) to which www.ohmbrew.uk link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to ‘cookies’, personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions;
- all representations, warranties, conditions and other terms which but for this notice would have effect.
General
- Ohm Brew E-Liquids may refuse you access to the web site at any time if we consider it necessary.
- Ohm Brew E-Liquids may also terminate this agreement and immediately remove, cancel or suspend access to and use of Ohm Brew E-Liquids upon breach of any part of these Terms whatsoever.
- Termination shall be without prejudice to Ohm Brew E-Liquids’s other rights.
- Ohm Brew E-Liquids acts as principal on its own account and not as an agent for you or any other person.
- If Ohm Brew E-Liquids does not enforce any provision of this agreement such will not be considered a continuing waiver.
- In the event that any part of these terms is held to be unenforceable, such part will at Ohm Brew E-Liquids option be construed as far as possible to reflect the parties’ intentions and the remainder of the provisions will remain in full force and effect.
- These terms constitute the full agreement between you and Ohm Brew E-Liquids and may only be amended in writing. They apply to the exclusion of all other terms or conditions of the contract proposed.
Reaching Us
If you would like help when ordering, information about a product, a request for product or if you would just like to provide us with feedback on our service, please email us at info@ohmbrew.co.uk.
You can also contact us:
- By post at Ohm Brew E-Liquids, Unit G3, Inspire Business Park, Carrowreagh Rd, Dundonald, Belfast BT16 1QT.
- By telephoning 028 9041 9924 between the office hours of 8am and 4pm GMT
